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lll FAQ : Frequently Asked Questions
There are three basic stitch types that are used for all embroidery

- Running

Running stitches or walk stitches are single line stitches which run one stitch between two needle penetration point. A running stitch goes from point A to point B. They are used for very fine detail and also for underlay. There are different variations of run stitches such as two-ply and bean. A two-ply stitch is a running stitch that goes from point A to point B and then goes back from point B to point A and stops. A bean stitch is a running stitch that goes from point A to point B and then goes back from point B to point A and then goes forward from point A to point B. The differences are in the thickness of the different variations.

- Satin
Satin stitches are nothing more than zigzag stitches. A satin stitch can range in thickness from just over 1mm to usually a maximum of 12mm. A satin stitch is normally used for nice detail and for most normal size lettering.

- Fill
A fill stitch is used to cover a large area in a design. Fill stitches are a series of running stitches aligned together to create a solid area of coverage in the design. Fill stitches can be aligned to create patterns or they can change direction to provide different effects from within the design. In addition to different stitch types, the other factor a digitizer has to deal with is density, stitch directions and stitch lengths. The stitch directions and stitch lengths enable the digitizer to create different effects with the stitch types just described. The density refers to stitches per inch. The greater the density, the more stitches will be used within that defined area. A good technique for a digitizer to use is a greater amount of underlay to stabilize the material and allow for less density to be used in the particular segment of the design.

1. What format of picture should i send?
There are .JPG, .BMP, .GIF, .EPS, .PDF, .AI, .CDR, etc. Please provide us the artwork which is clear enough for us to see all the details. JPG and GIF files are required the resolution at 300 dpi. For vector artwork, be sure to convert the fonts to curves or lines. If the fonts are not converted, we may see a different font and digitize the design incorrectly.
2. How do I get a quote or place an order?
There are 3 ways to place an order.
2.1 You can fill out the details and upload the image via order form. upload your logo to www.ChampDigitizing.com
2.2 Send us an e-mail to below addresses with your logo attached in JPG, .BMP, .GIF, .EPS, AI, .CDR, etc, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on. sales@champdigitizing.com or champdigitizing@hotmail.com
3. When I send out the order, What kind of information do I need to send?
The most important ones are 1. Design name, 2. Size in width or height (cm. or inch.) you may inform us only one side as the other side obviously will go proportionate, 3. Fabric to embroiderer and 4. When do you need the digitized design to be sent back.
4. What kind of software do you use for digitizing?
We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.
5. What digitized file format(s) do you offer?
There are DST, MLS, EMB, PES, EXP, DSZ, DSB, CND, HAPPY, etc.
6. How long does the process take?
Our standard turn-around time is 2-24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.
7. How much is a design charged?
We charge it by the stitch count. US$1.75 per 1000 stitches/1day and US$1.50 per 1000 stitches/2days up. US$7.0 minimum charge. No extra charge for rush jobs. which can be delivered in just a few hours
8. How do I get my digitized design?
You can download it from your account using you ID and password to log in. Or we can send you by mail on request.
9. What payment methods do you accept?
a. We take Company check, Visa, Mastercard and American Express.
b. You can pay by credit card via www.PayPal.com at no extra cost.
c. To pay by bank wire payment, please contact us is : sales@champdigitizing.com.
10. How to pay for it?
About payment, you can pay by credit card via www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is : sales@champdigitizing.com.

Or visit our website online payment : www.champdigitizing.com/payment.php, Simply click "Pay Now" button, it's redirected to PayPal's secure payment site.

by wire transfer please contact us is : sales@champdigitizing.com
11. What's the charge for editing?
Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.
12. Can you digitize for 3D puff, patches and appliqué?
Yes, we can. We are highly proficient at all three. You can see samples by clicking here .
13. Do you sell your stock designs?
The digitized design is the customer's property. Therefore Champ Digitizing keeps these designs strictly confidential. We never convey customer's designs to others. Also, we have a reliable backup storage to keep your designs in case your copies become lost. Upon request, we can resend them to you within one hour.
14. Can I use a logo you sent me for a left chest on a full back?
No. When a file is digitized it is turned into a series of points (x,y) that make up one stitch to another. If you take a file made up of 5,000 stitches that is meant for a left chest and try to use the same 5,000 points but stretch them over a much larger area, your points will be too far apart causing baggy stitches and there will not be nearly enough to cover two or 3 times the area. The same is true for the opposite if you take a design made up of 15,000 stitches and try to jam them into a small 3.5"x3.5" area you will end up with a giant knotted mess.
15. Can I switch the colors in the design from the colors you sent to me?
Yes. The embroidery file we send to you tells the embroidery machine two things: Where to go; and when to change colors. It does not tell the machine which color thread to use. That is determined by the embroiderer.
16. How secure is this website and my info?
We are a secure website, will never sell, trade, rent or distribute the information from our customers. The information is collected for database updating. We do everything we can to secure your private information. We have a highly knowledgeable web team working on the database daily.

Also, for payment, we use Secure Sockets Layer (SSL) software. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

We are a big believer in communication, so we continuously contact our customers to make sure they are happy and see if there is anything else we can do.
17. My file wont upload for some reason.
If you failed to upload the files for some reason, you may send all your orders and quotes to us using the
mails : sales@champdigitizing.com or champdigitizing@hotmail.com
which is a preferred way of communication, and you can also save a copy of your order or quote in your own mail client software like Outlook.

For files cannot be uploaded, most likely the file is too large. We cannot accept files larger than 3.5 MB. You can convert the file to a jpg or compress it.
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